Refund policy

At [Night Nisa], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is damaged or defective upon delivery.
You received the wrong product, size, or color.
The item is unused, unwashed, and in its original condition with all tags and packaging intact.

Returns will not be accepted for items that have been worn, washed, damaged after delivery, or returned without original packaging.

Non-Returnable Items

The following items are not eligible for return or exchange:

Used or washed products.
Products without original tags or packaging.
Products damaged due to customer misuse.
Clearance, sale, or promotional items (unless received damaged or incorrect).

Exchange Policy

If you receive the wrong size, color, or a defective product, we will arrange an exchange subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Refund Policy

Refunds are issued only after the returned item has been received and inspected.

If your return is approved:

Cash on Delivery (COD) orders will be refunded through bank transfer or another mutually agreed payment method.
Shipping charges are non-refundable unless the return is due to our error.

Refunds are generally processed within 5–10 business days after approval.

Return Process

To request a return:

Contact our customer support within 7 days of receiving your order.
Provide your order number and clear photos of the product (if damaged, defective, or incorrect).
Our team will review your request and provide return instructions.
Once the returned item is received and inspected, we will process the exchange or refund.